Extensive, easy to implement solution with full support
We, (Stipte, formerly known as Scarlet) have worked with MaxBill since the year 2000. From our perspective it is unique that the MaxBill product suite has adopted all our changes in the last 16 years from being a 100% carrier select company towards being the current All-in-1 provider we currently are. During these transformations, MaxBill always gave us full-support. The systems we used 16 years ago are basically still the same although from user perspective a lot of changes were implemented. For me this shows the strength of the system. The MaxBill solution is extensive and easy to implement. It has allowed us to automate all mission critical business processes and we continue to be successful in improving customer experience.
Founder, COO and Co-owner
Partnership and Commitment
Ultimately the key to the success of our project was the close integration we had between the First Utility delivery and operational teams and the LogNet project and engineering teams. The commitment of both the management teams to not only continue investing but to also improve the communication was the reason we have a successful implementation. As our teams got closer, the performance of the project improved.
In short, for me, collaboration and cooperation was by far the most important success criteria. I acknowledge this would not work with all clients and projects but I would recommend that MaxBill invest in ways to provide all future projects with options to ensure that the vendor and customer teams work as one.
I would recommend MaxBill as a billing platform and partner. I would also warn any customer that embarks upon such a project that these are seldom easy or straightforward and to be successful in the long-term require a relationship akin to partnership rather than a traditional customer/provider model.
"As Telekom Austria strives for operational excellence, the MaxBill solution’s unprecedented capabilities in rating and billing allow us to become more cost efficient. The scalability of the solution’s product catalog not only enables us to manage our existing product base, but expand our offerings to include technologically sophisticated products and services.”
Billing Project Director
Good product and unique services
We are working with LogNet since 2012 to support our rapidly growing VOIP business within the Dutch SME market.
LogNet fully supports us in our fixed, mobile and integrated fixed-mobile telephony rating and billing solution.
Because of the innovative nature of our company, we have a continuous flow of challenges ahead of us.
LogNet is committed to find a solution to every challenge we face. Equally important, LogNet is a reliable,
pro-active and experienced partner who makes the extra mile to make us, and more importantly our customers, happy.
Product Manager VOIP
"With the MaxBill solution, we can achieve higher profits by integrating new products, services and companies efficiently and cost effectively. The solution’s comprehensive functionality empowers overall management and control over our business.
Scalable solution, competitive advantage in the market
CAIW with its brand Caiway have been working with LogNet for more than 6 years. Since the rollout in 2011 our customer base has grown from 100,000 to over 250,000 customers scaling on the same platform. With MaxBill we were the 1st company in the Netherlands to introduce Fiber-to-the-Home (FTTH) and Loan management for Fiber equipment providing us with a significant market advantage.
The MaxBill solution is also enabling us to roll out automated online migrations of complete areas where FTTH is introduced.
From January till April 2015 a migration of 70,000 new customers was done with complete connection flow (delivery of new equipment, Network providers connection, Phones porting process etc). With this migration we became Netherlands 2nd network operator and pushing to continue this progress.
The solution currently covers the areas of Product Management, Customer Data, Ordering with Provisioning (TV + Internet + VoIP), Billing and Finance (Direct debit in SEPA, Debt collection) and Letters and notifications management.
CAIW were able to reduce our time-to-market from several weeks, to only one or two days or even hours. This provides us with a competitive advantage in the market.
Hans De Groot
Head of Product Management
“(AMS)...saves our customers time and keeps them updated on their travel history. The portal also has the added environmental value of significantly reducing the amount of paper we consume during the course of our operations.”