LogNet Systems - Case Studies
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Case Studies


Telekom Austria

Telekom Austria is a prominent European Tier 1 provider of wireline and wireless communications services in Austria. As part of a comprehensive restructuring plan, the MaxBill CC&B solution was selected to replace four overlapping legacy systems. LogNet Systems migrated 7 million Telekom Austria customers to the MaxBill CC&B solution and provided functionality for rating, billing and order handling along with a product catalog. By unifying customer information and billing processes on the MaxBill CC&B solution, Telekom Austria significantly improved operational efficiency and reduced operational costs. The deployment of an enterprise-wide product catalog also provides Telekom Austria a centralized application for managing product information, eliminating multiple instances of product information in other OSS/BSS systems. LogNet Systems deployed the MaxBill CC&B solution with the intention of guiding Telekom Austria’s IT department towards vendor independence. In addition to licensing, LogNet Systems provided Telekom Austria with a Software Development Kit (SDK), extensive knowledge transfer and documentation, empowering IT and billing staff to independently support and customize the deployed MaxBill CC&B solution.

 

EL AL Airlines

 

EL AL is the national airlines of Israel. EL AL maintains a widely recognized brand among its global customer base, whose travelers are highly aware of alternative pricing structures and service offerings. When LogNet Systems initially engaged EL AL, the airlines offered limited self care features on its web site that were managed by an internally developed legacy system. Since the initial deployment of LogNet Systems’ Account Manager Suite (AMS), EL AL has expanded web-based self care features that enable the airline to exploit the revenue generating potential of its web site as well as redirect customer traffic from its call center to its web site. Through the AMS functionality directly integrated into EL AL’s web site, EL AL provides an easy-to-understand and secure process that guides customers through the entire ticket purchasing experience, including booking, payment processing, check-in and frequent flyer redemptions. The AMS system is also fully integrated with Sun D’Or, EL AL’s charger flight subsidiary, providing unified management and maintenance of self care capabilities across the entire corporation.

Stipte

 

Stipte is a dynamic European communications service provider, offering bundled fixed line, mobile and Internet services to over one million private and business customers in the Benelux region. When Stipte initially engaged LogNet Systems, Stipte had recently completed a number of strategic acquisitions, including acquiring One.Tel, a large international telephony reseller. LogNet Systems successfully migrated all of Stipte’s diversified legacy systems and customer information into the unified MaxBill CC&B solution. The MaxBill CC&B solution provides Stipte with extensive management control of its business operations and processes. The comprehensive functionality of the MaxBill CC&B solution manages the all customer lifecycle events, including customer relationship management, order management, trouble ticketing, customer self care, rating, billing, invoicing and more. Stipte management also uses the powerful CRM and rating capabilities in the MaxBill CC&B solution to segment the market and constantly design new bundled service packages based on competitive pricing.

013 Netvision

013 Netvision is one of Israel’s largest communications service providers with a customer base of nearly one million residential and business customers across the country. When 013 Netvision receive received a license to provide international telephony and VoIP services, IT management evaluated its existing CC&B system used for its Internet-based services and quickly determined that it would be too costly and complex to extend it to support telephony services. After checking the market for CC&B systems, 013 Netvision selected the MaxBill CC&B solution for its flexibility, comprehensive functionality and ability to be rapidly deployed. The MaxBill CC&B solution deployed for 013 Netvision combines a scalable billing engine, a service-neutral rating engine and a convergent product catalog. The advanced functionality and features of the MaxBill CC&B solution support the multiproduct offerings of 013 Netvision. The solution’s strong convergent rating and billing features handle the unique intercarrier requirements associated with 013 Netvision’s international telephony service. LogNet Systems rapidly deployed the MaxBill CC&B solution according to 013 Netvision’s tight operational requirement, while smoothly integrating the solution with 013 Netvision’s other OSS and BSS systems.

Infopact

LogNet Billing makes holistic changes to Infopact’s operations and expands the capacity in which the company works with its partners.

Infopact is a fast growing IP communications service provider in the Netherlands. The company targets the enterprise market with VoIP, Internet, mobile and VAS service packages and relies on a network of partners to deliver many of the services it provides. The market for communications service in the Netherlands is very competitive with attractive alternatives readily available to businesses. Infopact understands that by providing high quality customer care, service delivery and billing, it can differentiate its service and build advantages over its competition.

FirstUtility

LogNet Billing empowers First Utility to delivery on its corporate strategy to grow its business with automated service delivery and transparent billing.

First Utility is an independent energy supplier, providing gas and electricity to both business and residential customers across the United Kingdom.The company was originally created because its founders felt that the energy companies in the UK were failing customers with spiraling costs, confusing tariffs and poor service. The strategy of the company is expressed in terms of providing its customers with a different and better service offering. First Utility made the strategic decision to enter the energy market and to compete and win market share by offering a simplified service delivery and low costs supported by transparent pricing and billing.

Playtech

Playtech opted to deploy MaxBill as part of a strategic plan to expand the company’s business capacity with improved business support processes.

Playtech is the gaming industry’s leading provider of online, retail and mobile gaming software, systems, services and content and is a pioneer in enabling operators to offer any product, across any channel and on any device, creating a seamless user experience. Playtech has more than 120 global licensees including the world’s largest gaming and betting brands such as Ladbrokes, Coral, Betfair, bet365, William Hill, Paddy Power and SkyBet. Today Playtech are the world’s leading supplier of online gaming software, thanks to innovative thinking and unique cross platform solutions which provide players and operators with cutting edge game experience and customer service.

RoutIT

LogNet Billing gives RoutIT direct control over its business operations and enables the company to deliver on its unique B2B2C business model.

RoutIT is an independent service provider offering Internet connectivity and VoIP-based telephony services. RoutIT is targeting small to medium sized enterprises across the Netherlands with a unique B2B2C business model. The company brings its services to the market through a largest nationwide network of sales channels and reseller partners. KPN, the leading telecommunications and ICT service provider in the Netherlands, is an investor in RoutIT and the two companies are cooperating to expand market coverage of the SME segment in the Netherlands.