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| Customer Self-Service | ||||||
Customer Self-Service (CSS) via the web has become an increasingly important component of Telecommunication companies overall service strategies. As telecom companies wrestle with the issues of customer churn, slowing market growth, excess capacity, intense price competition, slow uptake of new services and rising costs of customer service, they have increasingly turned to web self-service as a means to address these issues. Web Self-Service channels allow your customers to transact business or find their own answers without the assistance of a live agent. In fact, LogNet solutions are built on that simple premise - empower customers to help themselves. When we asked one of our clients to describe our web self-service solution his feedback was: "The ability for any customer (internal or external) to use the web to perform account management, bill presentment and payment, information gathering, self learning and other related activities without assistance from another company resource. Also, the ability for any prospective customer to buy from us or to become a customer using the web as an effective channel" The capabilities of our Customer Self-Service solution include: Benefits include:
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